During this uncertain time, we would like to reassure you that our goal at Dumfries Animal Hospital is to remain open and continue to provide veterinary care for your beloved pets. We are doing what we can to help keep you, our staff and our community safe. In response to the recent recommendations of the CDC, WHO and the American Veterinary Medical Association (AVMA), we are making some additional changes that will stay in affect as long as the recommendations are in place.
In order to limit the number of people in close contact, we are asking clients to not enter the building. We will now be conducting “curbside” service for appointments, medication and prescription food pick-ups until further notice.
*** All pets must be on a leash or in a carrier ***
*** We ask that anyone showing signs of illness remain at home***
When you arrive at the clinic, please give us a call. Please let us know what numbered spot you have parked in or the description of your vehicle and a staff member will be out to assist you.
FOR MEDICAL APPOINTMENTS: A staff member will get a brief medical history over the phone first then come out and take your pet inside for the doctor to examine while you wait in your vehicle. The doctor will give you a call to go over exam findings and address any questions or concerns you may have. Currently, we are not accepting cash or checks. All payments will be taken over the phone.
We have resumed our boarding, grooming and elective surgery services.
FOR BOARDING & GROOMING CHECK INS: Please give us a call when you arrive. A staff member will get all information needed for your pet’s grooming appointment or boarding reservation over the phone. We will then come out to get your pet ( and any food/medication for boarding) and bring them inside.
We appreciate your understanding & flexibility while we navigate this dynamic and ever-changing situation. The wellness of you, your pets and our staff is our number one priority. We will continue to keep our clients updated via email and Facebook (https://www.facebook.com/Dumfries-Animal-Hospital-158957006691/).
A health certificate is a confirmation that a pet is healthy enough and meets all the requirements in order to travel domestically or internationally. Some examples of travel requirements are a rabies titer test, vaccines, bloodwork, flea treatment or a microchip placement.
All pets traveling both domestically (within the United States) and internationally must have a pet health certificate. For international travel, the Health Department (USDA) must review and endorse this certificate in order for the pet to travel outside the United States. It is equally important if someone is driving to have a domestic health certificate. If the client, for instance, is stopped for speeding in a different state, they may ask for proof of a rabies for your pet. A hotel who allows pets may also require a certificate. If they cannot prove this, they may be required to go to a vet immediately to receive a rabies vaccination. They could also incur an additional fine. While this does not happen often, we are required to educate our clients regarding this risk.
An appointment is set up for the pet to receive an exam from a DVM 10 days prior to departure if pet is flying either domestically or internationally.
Domestic certificates are relatively easy since this is the only documentation besides a rabies certificate required for traveling. International certificates usually require a bi-lingual one as well.
Hawaii requires a RABIES TITER test be done. This involves drawing blood to test the percentage of rabies protection for each pet. This test is usually sent to the Kansas State Laboratory or the Ft. Sam Houston Lab (active duty military members) at least 120 days before the arrival date. A passing test is valid for 36 months. Results can take up to 4 weeks. Results will be mailed and faxed back to the hospital. The client will be called to come in and pick up the results. A separate check must be mailed to the lab along with the blood sample.
Due to the ever changing requirements and regulations associated with pets traveling overseas, Dumfries Animal Hospital’s policy on International Health Certificates is changing. Effective immediately, we will be referring our clients who are in need of an International Health Certificate to a Pet Relocation Service (Pet Travel Agency) before we can schedule your appointment.
For our Active Duty and D.O.D clients, we still highly recommend you schedule your health certificate appointment with a Military Vet
These services specialize in pet relocation and stay abreast of the ever changing regulations and requirements of airlines, the USDA and individual countries.
These companies will work directly with you to complete all of the required documents, including USDA endorsements, and have them ready prior to your vet appointment. They will inform you of the exact requirements of your destination country to include any tests and vaccines needed prior to departure. They can also make flight reservations, help with security check-in at the airport, and even arrange for ground transport.
Once all of the required documents are completed and any necessary tests are performed, we can schedule your appointment for the physical exam that is required before a Veterinarian can sign the health certificate. They will still need to check that the information (name, date, address, vaccine information, microchip) on the completed certificate is correct prior to signing.
The service that we will be recommending is called Petsfly.com.
If you prefer to choose a different company, we highly recommend choosing a Pet Relocation Service that is a member of the IPATA (Independent Pet and Animal Transportation Association). A complete list can be found on their website @ www.ipata.org.
Researching all of the requirements needed to relocate your beloved pet overseas can be difficult and time consuming. We are hoping that by partnering with a service that specializes in pet travel we can make this process as stress free for both our hospital staff and our clients.
We are more than happy to provide this service to our active military and DOD members but feel it is to the client’s best interest to have them done on base. This will save you time and money because the base vet is able to endorse the certificate themselves. They are also able to assist you if there is a problem at the port of entry.
We will do our very best to make sure these appointments go smoothly and that all documentation is completed accurately and in a timely manner. In order to achieve this, we must have all the required information such as destination address, current phone numbers, departure date, and vaccine history.
*** If the required information is not provided to us prior to your scheduled appointment, the appointment will need to be rescheduled.
We highly recommend you visit the USDA website
The website also provides a listing of many countries and their current requirements and protocols.
You may also e-mail questions to the Richmond office at firstname.lastname@example.org.