During this uncertain time, we would like to reassure you that our goal at Dumfries Animal Hospital is to remain open and continue to provide veterinary care for your beloved pets. We are doing what we can to help keep you, our staff and our community safe. In response to the recent recommendations of the CDC, WHO and the American Veterinary Medical Association (AVMA), we are making some additional changes that will stay in affect as long as the recommendations are in place.
In order to limit the number of people in close contact, we are asking clients to not enter the building. We will now be conducting “curbside” service for appointments, medication and prescription food pick-ups.
*** All pets must be on a leash or in a carrier ***
*** We ask that anyone showing signs of illness remain at home***
When you arrive at the clinic, please give us a call. Please let us know what numbered spot you have parked in or the description of your vehicle and a staff member will be out to assist you.
FOR MEDICAL APPOINTMENTS: A staff member will get a brief medical history over the phone first then come out and take your pet inside for the doctor to examine while you wait in your vehicle. Once your pet has received their exam, vaccines or other tests, the doctor will either give you a call to go over the exam findings and answer any questions or concerns. Currently, we are not accepting cash or checks. All payments will be taken over the phone.
SURGERIES: In order to conserve medical supplies, we are no longer scheduling non-emergent surgeries such as spays & neuters. If you already have a surgery scheduled, your pet will be checked-in in the same matter as our medical appointments.
Due to the recommendation that Veterinary Clinics postpone all non-essential services, we have made the difficult decision to cancel all boarding and grooming until further notice.
We appreciate your understanding & flexibility while we navigate this dynamic and ever-changing situation. The wellness of you, your pets and our staff is our number one priority. We will continue to keep our clients updated via email and Facebook (https://www.facebook.com/Dumfries-Animal-Hospital-158957006691/).
PETS ARE FAMILY TOO!
As veterinary medicine becomes more technologically advanced, the cost of care increases because of the higher costs associated with the equipment, facilities and training required to provide these higher-quality services. For some, the cost of care can cause some anxiety. Pet insurance can help by offsetting some or most of the costs of diagnosing, treating and managing your pet’s illness or injury.
Pet insurance isn’t for everyone, and there’s no magic formula that will tell you if it’s right for you and your pet. If you’re considering pet insurance here are some basic considerations:
Be sure you understand what the policy covers. Some policies will cover some preventative care, such as vaccinations, but there may be additional cost for this coverage.
Understand the exclusions. Almost all policies exclude pre-existing conditions and some exclude hereditary conditions. Some may exclude certain conditions unique to certain breeds.
Almost all policies have a deductible and a copay requirement. Some pay according to a set schedule of “usual and customary fees,” while some pay based on the actual incurred expense. Be sure you understand how expenses will be reimbursed.
Pet insurance plans are generally reimbursement plans – you pay the bills up front and are reimbursed by the insurance provider.
Ask the pet insurance provider how claims are processed as well as the timeframe for reimbursement of your expenses so you know what to expect. We will be happy to fill out any insurance forms you provide and email or fax them to your provider in a timely manner. We do require the owner’s authorization to release any information that is requested.